DHL Package Tracking: Lost Receipts or Undelivered Parcels

Lost Receipts and Package Recovery

If you have misplaced the receipt for a DHL package that has not arrived at its intended destination, you can still track and retrieve the parcel using the shipment tracking tool.

Package Tracking Options

DHL offers several ways to track your shipments, including:

• Shipment Tracking Tool: Enter the shipment number on the DHL website or app.
• Shipment Number: This number can be found on the receipt or order confirmation.
• Matrix Code: This code is printed on the postage stamp of regular mail items.

Steps to Take if Package Is Not Delivered

If your DHL package has not been delivered, follow these steps:

1. Contact DHL Customer Service: Provide them with the shipment tracking number or other relevant information.
2. File a Complaint: If the package remains missing, you can file a complaint online or by phone.
3. Escalate the Issue: If your complaint is not resolved, you can escalate it to DHL management.